Anchored Mouse Privacy & Data Use Policy
Introduction
At Anchored Mouse, we are committed to protecting your privacy and ensuring your personal information is handled with care. As a socially conscious e-commerce business, we prioritize transparency and compliance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).
This policy explains how we collect, use, and protect your personal data, including information collected through cookies, email communications, and other interactions with our website. By using our website, you agree to the practices outlined here.
1. Information We Collect
Personal Information
We collect personal information to process your orders, provide customer support, and improve your shopping experience, including:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely through trusted third-party providers).
Non-Personal Information
We collect non-personal data to enhance website performance and user experience, including:
- Browser type and operating system
- IP address
- Pages visited
- Cookies and analytics data
2. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process your orders, handle payments, and arrange shipping.
- Customer Support: To communicate with you about your orders or inquiries.
- Marketing (with Consent): To send newsletters, promotions, and updates about our products and initiatives.
- Website Improvement: To analyze site usage and improve functionality and user experience.
- Internal Record-Keeping: To maintain accurate records for legal and operational purposes.
3. Information Sharing
We respect your privacy and only share your data when necessary:
- Trusted Third Parties: We work with payment processors, shipping providers, and analytics tools to deliver and enhance our services. These parties are required to protect your information and use it only for their intended purpose.
- No Selling of Data: We never sell, trade, or share your personal data with external parties for marketing purposes.
4. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device to remember your preferences, enhance site performance, and provide personalized content.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality (e.g., secure logins, navigation).
- Performance Cookies: Help us understand how visitors use our site and identify errors.
- Functional Cookies: Save your preferences for a personalized experience.
- Analytics Cookies: Track user behavior to improve our services.
Cookie Consent
When you visit our website, a cookie banner will request your consent to use non-essential cookies. You can manage or disable cookies through your browser settings, though this may affect site functionality.
5. Anti-Spam Practices
Anchored Mouse is committed to sending emails only to individuals who have provided explicit consent.
Our Commitments:
- Consent-Based Communication: We only send emails to individuals who subscribe to our newsletters or provide consent during checkout.
- Easy Unsubscribe: Every email includes a clear option to unsubscribe. Upon request, your email address will be removed from our mailing list immediately.
- No Third-Party Lists: We do not purchase or sell email lists.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data by contacting us at [your contact email].
- Withdrawal of Consent: Opt out of marketing emails or withdraw consent for data collection at any time.
7. Data Security
We implement industry-standard measures to protect your information:
- Encrypted transmission for sensitive data like payment details.
- Secure servers with limited access to authorized personnel.
- Regular updates to our systems to mitigate security risks.
8. Compliance with Canadian Laws
Anchored Mouse complies with all relevant Canadian laws, including:
- PIPEDA: Ensuring your personal information is managed responsibly and transparently.
- CASL: Sending emails only with explicit consent and providing easy unsubscribe options.
9. Data Retention
We retain personal information as long as necessary to:
- Fulfill orders and provide services.
- Comply with legal obligations (e.g., tax and accounting requirements).
- Improve and maintain our business operations.
Data can be deleted upon request unless required for legal or operational purposes.
10. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised date.
11. Contact Us
If you have questions or concerns about this policy or how your data is handled, please contact us:
Email: info@anchoredmouse.ca
Phone: (506) 635-8851
